Refund policy


Return Address:

11800 Big John St,

Houston, TX 77038

United States


The Following Items Are Not Eligible For The Josenart Refund Policy:

  1. Promotional items.
  2. Gifts and Freebies.
  3. Any items purchased fromdealers or re-seller and not directly.


All Products In Are VAT Excluded:

Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.


The Refund Will Be Credited Back Using The Same Method As When Your Initial Order Was Made. Processing Time Typically Takes 3-5 Working Days:

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please  inform us: Click Here.