30-Day Money-Back Guarantee for Any Reason:
- Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.
- Returns must include all accessories.
- Items must include original packaging.
- Shipping charges on return merchandise are at the customers expense.
- Items lost in transportation will not be compensated for.
- Once the returned item arrives back in josenart’s warehouse for inspection, the refund process will begin.
Before you return an item to our warehouse, please contact us via any of the following methods to obtain return consent：
10:00 to 17:00 PST MON - FRI
11800 Big John St,
Houston, TX 77038
The Following Items Are Not Eligible For The Josenart Refund Policy:
- Promotional items.
- Gifts and Freebies.
- Any items purchased fromdealers or re-seller and not Josenart.com directly.
All Products In Josenart.com Are VAT Excluded:
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.
The Refund Will Be Credited Back Using The Same Method As When Your Initial Order Was Made. Processing Time Typically Takes 3-5 Working Days:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please inform us: Click Here.