Returns & Exchanges
RETURNS AND EXCHANGES
We want you to be completely delighted with every Josenart product you buy and we hope you adore your new purchases. In accordance with the policies outlined below, you may return or exchange the item(s) if you're not happy. With the exception of manufacturer defects or transit damage, delivery fees are not refundable.
60-Day Money-Back Guarantee for Any Reason:
- Undamaged products may be returned for a full refund for any reason within 60 days of the date of purchase.
- Returns must include all accessories.
- Items must include original packaging.
- Shipping charges on returned merchandise are at the buyer's expense.
- Items lost in transportation will not be compensated for.
- Once the returned item arrives back in Josenart’s warehouse for inspection, the refund process will begin.
- Before you return an item to our warehouse, please contact us via any of the following methods to obtain return consent：
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The Following Items Are Not Eligible For The Josenart Refund Policy:
- Promotional items.
- Gifts and Freebies.
- Any items purchased from dealers or re-seller and not Josenart.com directly.
All Products On Josenart.com Are VAT Excluded:
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fees for customs clearance.
The Refund Will Be Credited Back Using The Same Method As When Your Initial Order Was Made. Processing Time Typically Takes 3-5 Working Days:
- If you haven’t received a refund, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please inform us: Click Here.