RETURNS AND EXCHANGES
We want you to be completely delighted with every Josenart product you buy and we hope you adore your new purchases. In accordance with the policies outlined below, you may return or exchange the item(s) if you're not happy. With the exception of manufacturer defects or transit damage, delivery fees are not refundable.
60-Day Money-Back Guarantee for Any Reason:
- Undamaged products may be returned for a full refund for any reason within 60 days of the date of purchase.
- Returns must include all accessories.
- Items must include original packaging.
- Shipping charges on returned merchandise are at the buyer's expense.
- Items lost in transportation will not be compensated for.
- Once the returned item arrives in Josenart’s warehouse for inspection, the refund process will begin.
- Before you return an item to our warehouse, please contact us via any of the following methods to obtain return consent：
The Following Items Are Not Eligible For The Josenart Refund Policy:
- Promotional items.
- Gifts and Freebies.
- Any items purchased from dealers or re-sellers and not Josenart.com directly.
All Products On Josenart.com Are VAT Excluded:
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fees for customs clearance.
The Refund Will Be Credited Back Using The Same Method As When Your Initial Order Was Made. Processing Time Typically Takes 3-5 Working Days:
- If you haven’t received a refund, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please inform us: Click Here.
l Want To Change Or Cancel My Order
if you change your mind shortly after placing your order and want to request for your order to be canceled/changed you can do so by
Please include your full name, order number, and email address within your request. Our Customer Service Specialists will check if it is possible to cancel or change your order before it is dispatched and if so, they will confirm your cancellation via email.
Cancellation and order changes due to customer remorse or incorrect purchase must be received within 24 hours after placing the order, we
may not be able to change or cancel order processing.
As we work around the clock to dispatch orders as quickly as possible we may not always be able to cancel/change your order once it has been placed. If this is not possible you will need to return it to our warehouse once delivered for a refund.
Are Returns Free?
Unfortunately, not. We are not currently offering free returns and it is the customer's responsibility to send the item back to us.
How Do l Return an Item?
To be eligible for a return, your item must be unused and in the same condition that you received it. lt must also be in the original packaging.
If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Note that Customization fees are non-refundable.
Your return request needs to be filed within 14 days from the date your item is delivered. it is your responsibility to send the item(s) back to Josenart's warehouse.
We offer refunds to your original payment method when the item(s) has been returned to us.
To process a return, please email firstname.lastname@example.org.
Josenart does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Please keep an eye on your return as it makes its way back to us, your parcel remains your responsibility until we successfully receive this.
Once you can see your parcel has reached us, please allow 2 business days for your refund/exchange to be completed. We will send you an email confirming when this has been done.
*Please note in sale periods it can take up to 5 business days for your return to be processed once it has reached us.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
How Long Will My Return Take to Process?
Once your return or exchange has arrived back to us, we will refund or dispatch our exchanged order within 2-3 days.
In SALE periods, due to the increase in volume, this process can take up to 7 working days.
If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 working days, please drop us an email at email@example.com.
I've Received A Wrong item
In the unlikely event, you receive your parcel and there's a wrong item please get in contact with our support team at firstname.lastname@example.org and they will be able to assist you with this.
Refund due to items not received
If you, for some reason, have not received your package within 60 business days, you can apply for a refund.
Note that we do not replace or refund items that have shipped to a faulty address, provided by the customer itself.
What Happens if l Don't Pick Up My Package Within 14 Days Or Enter a Faulty Address?
If you do not pick up your package within 14 days, then we have the right to charge you a fee of USD 70 for not picking up the package. We do not bear any costs if the package doesn't get picked up by the customer or if case of faulty address.
Our light fixtures have a limited one-year warranty. Should you have
any problem within this time frame, send us an email at
email@example.com. We'll make sure to evaluate the issue and sendyou a replacement part or a new fixture, if necessary. Failure to report a problem within 2 months from the date the package is delivered, in no refund shall be made. Therefore, it is advisable to check and test the package upon delivery. Only spare parts or new fixtures will be given afterward.
Note: Replacement claims are subject to Josenart's warranty guidelines and policies.